An issue was identified with our single sign-on provider, Auth0, which prevented customers that login via SSO to be unable to access the AchieveIt web application hosted in our Commercial environment. The interruption spanned from approximately 3:38 PM UTC until 8:00 PM UTC. During that time users who did not already have an active user session and were required to login using their organization's credentials through SSO could not access the application. Other portions of the system, including direct login with username and password; email notifications and scheduled email reports; and providing progress updates through the Progress Update Landing Page still functioned normally.